Limited Warranty

SEC swimming pool heat exchangers are guaranteed against manufacturing defects associated with the product for a period of 24 months from date of purchase.  Additionally Titanium materials carry a 10 year anti-corrosion guarantee against any damage attributable to the pool water. 

 

If you should need to make a warranty claim, Quality Pool Mfg. Co. can assist you in making the claim on your behalf with the manufacturer, SEC Heat Exchangers.  Contacting us first will speed the resolution process.

 

Limited Warranty Details

Heat exchangers and Heat Swappers™ on corona discharge ozone systems must be installed similar to chlorine feeders or the warranty is void. Ozone systems must be installed lower and downstream from the heat exchanger and have a non-corrosive check valve installed between them.

 

Because the heat exchanger has no moving parts, virtually any failure after initial installation will be from (1) low pH (2) electrolysis (3) oxidizer damage, or (4) stray electrical currents. These conditions are beyond our control and are not a condition for warranty.

 

Warranty extends to providing a replacement heat exchanger and shall not obligate the company to provide any labor or other cost of replacement. This limited warranty specifically excludes any liability for incidental or consequential damages resulting from the use of the product, or caused by any defect, failure, or malfunction of the product.

 

All warranty claims are the responsibility of the manufacturer, S.E.C. Heat Exchangers, P.E.I. Canada C0A 1A0.  A warranty claims form and full warrantee details are available from SEC Heat Exchangers.

 

Typical Problems - Causes and Cures

The pH must be maintained between 7.4 and 8.0. This is extremely important. Failure to meet these conditions will result in tank corrosion.

 

Chlorine feeders must be installed downstream of the heat exchanger with a corrosion resistant check valve between them. This will prevent concentrated chemcials from flowing back into the heat exchanger when the filter/pump is not operating. For further protection, install the chlorinator or brominator lower than the heat exchanger. Storing strong oxidizers, chlorine or bromine in the same room with the heat exchanger will corrode the exterior of the heat exchanger.

 

Use dielectric unions to avoid corrosion damage from electrolysis when connecting metal pipes to the heat exchanger. Always use dielectric unions to isolate metal to metal contact with the heat exchanger. Salt in salt water pools raises the conductivity of water which can make metals in contact with the heat exchanger much more susceptible to electrolysis.

 

Stray electrical currents that cause electrolysis can come from many sources; a salt chlorine generator would be just one example. Again, to protect against stray electrical currents, always use dielectric unions when connecting a metal pipe to the heat exchanger.